Refund Policy

1. Try before you pay

Every account starts on the Free plan, which includes a limited number of scans each month. We recommend using it to confirm Plagino works for your documents before upgrading to Pro.

2. 14-day refund window

If you are not satisfied with Plagino Pro, you can request a full refund within 14 days of your first payment. You do not need to give a reason.

This applies to your first payment on a new subscription. Renewal payments after that period are covered by section 3.

3. Renewals

Pro renews automatically each month. We do not routinely refund a renewal you forgot to cancel, but we will consider it if you contact us promptly after the charge and have not used your scan allowance for that period.

If the service was unavailable or failing for a significant part of a billing period, contact us — we will refund or credit that period.

4. Cancelling

You can cancel at any time from your account. Cancelling stops future charges; it does not refund the current period. You keep Pro access until the end of the period you have already paid for, then move back to the Free plan.

5. How to request a refund

Email [email protected] from the address on your account, with the date of the charge. We aim to respond within two business days.

Refunds are issued by Creem, our merchant of record, back to your original payment method. Your bank may take a further five to ten business days to show the funds.

6. Statutory rights

This policy sits alongside your statutory rights, including any right of withdrawal you have as a consumer, and does not replace them. See our Terms of Service for the full agreement.